When Agile goes wrong

I just received this message from customer support for a product I pay a subscription for (Oh, why not: this is Todoist.com):

Unfortunately we don’t have a roadmap for future features. To stay flexible and add features based on requests, we work on a few options, implement them and then decide what’s next so unfortunately we can’t say what feature will be implemented when.

This is what I would call “Agile gone wrong”.  They have the backlog, but they’ve forgotten one important element: the stakeholders.

Development houses: don’t do this.

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