I just received this message from customer support for a product I pay a subscription for (Oh, why not: this is Todoist.com):
Unfortunately we don’t have a roadmap for future features. To stay flexible and add features based on requests, we work on a few options, implement them and then decide what’s next so unfortunately we can’t say what feature will be implemented when.
This is what I would call “Agile gone wrong”. They have the backlog, but they’ve forgotten one important element: the stakeholders.
Development houses: don’t do this.